About "i"

Beginning in the Summer of 2009, i began volunteering (for one day a week) as a community bike mechanic for Bristol Bike Project (BBP) and 8 years later i left my stressful career as a design consultant, because, in the Summer of 2017, I was asked to join the BBP team, working on the community side of the bike project. What began a happy working relationship came to an abrupt end in March 2020, when the Covid Pandemic brought all my community work to a sudden halt. My roles were made redundant.

As bike mechanics could still legitimately work during the first Covid -19 lockdown, i decided to launch my own independent bicycle service & repairs business, in May 2020, and called it iLovesMyBike. i first heard that lovely Bristolian expression on a bus in Bedminster, after i had moved to Bristol from London in 2007 and i thought iLovesMyBike was simply a brilliant name for a bike reapirs and servicing business?

Since 2020, iLovesMyBike has served hundreds of customers and i am constantly trying to improve how i deliver my services whilst providing a great customer experience.  i have also continued to teach basic bike maintenance skills in various settings, which i already excelled at in my previous teaching basic bike mechanics role at BBP. 

i still find it very rewarding to teach people new experiential skills and to witness the transformational impact on an individual or group, who leaves the session feeling empowered. 

As James Lucas (a friend and founder of BBP) used to quote  "Tell me and i will forget, show me and i may remember; involve me and i will understand." which is a core teaching philosophy, which I adopted well before i stared working through iLovesMyBike, and continues to this day.

Working closely with customers, i have gained a word-of-mouth reputation in Bristol for consistently delivering *5 Star service quality, amongst the diverse cycling community i serve and i will always strive to deliver the highest standard of bicycle maintenance and use my excellent communication skills to provide an excellent customer experience throughout the end-to-end customer journey. 

*My Customer's trust "i" to consistently provide the highest level of service quality, which ensures their bike functions optimally, and is both safe and a joy to ride!

My consistently highly-rated customer feedback is exemplified by Brian's Google Business review (below), which is now one of over 150 5-star Google reviews, written by satisfied customers of iLovesMyBike.