Tern GSD, HSD & Quick Haul - PRIORITY (call-out) Repair Service or Full Tern Service in Bristol

PRIORITY customers to 'send location' use the + (LHS of the message bar) in WhatsApp to share your breakdown location with Richard he will need that information to find you.

Don't know how? please follow this WhatsApp 'send location' guide

STANDARD Mobile (call-out) Service

• WhatsApp me for a call-out quotation

• Call-out price includes the first 60mins labour. Beyond 60mins, a surcharge for extra labour applies @£30/hr rounded up to nearest 30mins.

• Operates Monday–Friday, during my normal business hours.

• Please book ahead to arrange a mutually convenient time.

Tern GSD, HSD & Quick Haul - Full Service — £140 (+ cost of new parts)

Booking a service on your tern? here's what's involved.

Your most precious cargo deserves a safe ride.

Your Tern's Bosch motor is about the most reliable part of the bike. That's not marketing — it's genuinely well-engineered, and you very rarely need to worry about it.

What does wear, quietly, ride after ride, are the same components found on far less heavily-loaded bikes: the chain, the brake pads, the pulley wheel that keeps your chain in tension and running true, the pivots on the stand your bike leans on when you're at the school gate.

Carrying an extra 20–40kg of children, bags and shopping is exactly what your Tern was built for. It's your brakes and drivetrain that pay the price — wearing faster than the Bosch motor ever will. They're the parts that need to be reliable when you're pulling away from a busy junction with your children on board. My experience on eBikes, especially cargo bikes, suggests these parts need to be safety-checked and maintained more frequently than on a lighter bicycle with no electric motor.

i'm Richard, and i've been a bike mechanic for 17 years. At iLovesMyBike, i'm the only person you'll ever deal with — i answer your messages, i service your Tern, i hand it back, and i'm the one accountable if anything's not right. Your Tern is also fully insured, whilst in my hands.

What i Service, and why it matters?

Chain and drivetrain. Every pedal stroke stretches a chain very slightly. On a bike carrying real weight, that wear adds up faster than on a normal bicycle — and a chain that's stretched too far can skip under load, which tends to happen at the worst possible moment: pulling away from a stop with weight through the pedals. i measure chain wear with a gauge at every service and replace before it reaches the point of damaging your cassette too — not after.

Disc brakes. Stopping a loaded cargo bike asks more of your brake pads than stopping an empty one. i check pad wear against safety limits every time, and replace before they're marginal, not when they're already worn through.

Tension pulley wheel. This is the small wheel that keeps your chain running cleanly and safely while you ride — easy to overlook, and one of the first things to wear unevenly under sustained load. i check it every service.

Lock-stand pivots. The stand that holds your Tern upright while you load or unload your child takes more daily strain than most people realise. i check for wear and re-grease if it's dry, so it stays solid under you.

Fixings, frame and undercarriage. Before anything else, i clean and inspect the full undercarriage and frame, and make sure every fixing is properly tightened — vibration works bolts loose over time, especially on rougher Bristol streets.

Wheels, spokes and tyres. i check spoke tension and inspect your Schwalbe tyres for wear or anything sharp working its way in.

On the Bosch motor

Mechanical servicing and repairs on your Tern are fully available. Bosch eBike system diagnostics, firmware updates and motor servicing aren't something i offer yet — but they're coming. In the meantime, the motor is the part least likely to need my attention; everything above is where i focus my service, because that's where wear actually happens.

Please note: Home Collection & Return isn't available for Tern servicing, due to their heavy weight, but you can drop it off at my workshop in BS6 (by appointment only).

FAQ: How often should I service my Tern?

More regularly than you'd expect, for the safety reasons given above. Tern also publish their own maintenance schedule — i aim to meet their standard service and even go beyond.